CB Reptile Reviews

CB Reptile has an overall rating of 3.5 based on 183 reviews. Customer feedback on CB Reptile is mixed: CB Reptile reviewers highlight positive aspects like wide selection of reptiles, knowledgeable customer service, competitive pricing, which strongly appeal to reptile enthusiasts and pet owners. However, CB Reptile is often criticized for its shipping delays, occasional health issues with animals, limited return policy.

3.5/5.0

183 reviews

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All CB Reptile Reviews (183)
neldarockwell1279
May 19, 2026
"Packed Well and Arrived Safely"
Everything showed up safe and sound with no issues at all. The packing was solid, so I’m definitely happy with it
christina_Ross82
May 17, 2026
"Looked just like the listing photos"
I ordered from cbreptile.com it looked pretty much just like the photos. The color, pattern, and size were all about what I was expecting, which was a relief because you never really know with stuff like this.
It’s always a little nerve-wracking buying without seeing it in person first, but this one lined up well with what was shown. No weird surprises or anything, so I’m happy with it
doris_Mueller70
May 09, 2026
"The prices seemed fair overall, but not..."
The prices seemed fair overall, but not the cheapest compared to a few other reptile sellers I checked out. If it’s a reptile you really want, the value is still okay, but once shipping gets added, it starts to feel a little pricey compared to what others are offering.
JONES
May 03, 2026
"Shipping took way longer than I expected"
I placed the order thinking it would show up within the usual timeframe, especially since I was trying to get everything ready before the weekend. It ended up arriving much later than expected, and the waiting got frustrating after a while. The reptile was thankfully okay when it finally got here, but the whole shipping delay was definitely stressful...
EmmaMorris_61
May 02, 2026
"he’s such a chill little guy..."
he’s such a chill little guy, really calm and easy to handle no biting or attitude at all
DavidSaylor_26
April 26, 2026
"Super easy to use"
The site was easy to get around, and I found the reptile stuff quick. Checkout didn’t throw any annoying nonsense at me either, which was nice. it was smooth overall and not some clunky pain in the ass.
darlene1977
April 16, 2026
"Fast replies. Actually helpful."
I had a question about my order. They replied quick. No chasing. No waiting for days. The person was clear too. Felt like a real answer, not some copy paste thing. Overall, good experience
robert1970
March 19, 2026
"Pretty decent overall, I think"
Ordering from cbreptile.com was straightforward, and the animal showed up in good shape, which is obviously the main thing. I’m not totally sure if it was just a busy week or what, but the shipping updates felt a little slow, and I ended up messaging them once just to check in. Overall, I’d say it wasn’t a bad experience at all, though I do think the customer service could probably be a bit better
MeganRoyster
February 28, 2026
"Packaging was... really solid"
My order showed up packed really well... nothing was damaged, and there wasn’t anything loose rattling around inside. The box felt sturdy, and everything looked like it had been kept safe during shipping. happy with how they handled it...
judy-Spann
February 25, 2026
"Refund took forever-ish, but they did fix it"
I had a problem with my order and originally asked for a refund. It definitely took more emails than I ever expected, and I am 100% convinced time actually slowed down during the process, so yeah, that part was annoying.
They ended up offering a replacement instead, and it finally showed up in good shape. Overall, it wasn’t a disaster by any means, but it also wasn’t the smoothest thing on earth. If something goes wrong, I’d absolutely say be ready to wait a bit.
Janet_numbers88
February 17, 2026
"My experience was okay overall, but the updates..."
My experience was okay overall, but the updates were a bit slow and sometimes came later than I expected. Communication wasn’t bad, just not as quick or proactive as I’ve had with some competitors, where I usually get clearer updates without having to wait as long
james1993
February 03, 2026
"Care info felt a little lacking"
The site does have animals listed, which is helpful, but the care info felt basic to me. I was hoping for more details, because something about it just felt a bit incomplete
tommy_Wright77
January 31, 2026
"Made it here, just looked a little rough"
The lizard did arrive alive, so that’s good, but he seemed weak the first day and didn’t look all that great. I guess shipping can be stressful, so maybe that’s just how it goes, but I was still a little worried at first.
lukesideforge
January 16, 2026
"Sent the wrong animal and hard to get any response"

I ordered a bold leopard gecko for my daughter's birthday, also figured I should order meal worms so I could feed him right away. He showed up but was not a leopard gecko! From what I've been able to figure out he is a western fence lizard which isn't even listed on their website!!! Do not order from them, they arent responding as of now and I'm now stuck with a lizard we didnt want and out almost $300 😡

hello_kathleen743
December 15, 2025
"Live arrival guarantee was frustrating"
i mean, my reptile did show up alive, but it was definitely in rough shape. I reached out about the live arrival guarantee and the replies felt slow, plus it kind of seemed like they were trying to find reasons not to help. I understand there are rules and all, but they weren’t very clear to me until after there was already a problem. Maybe other people have had better experiences, but this left me annoyed.
TracyCarter
December 08, 2025
"My order got mixed up"
My order showed up with the wrong item, which was frustrating. I was expecting the thing I actually paid for, so having to sort it out was just annoying... not the biggest deal in the world, but still.
johnpauwels74
May 15, 2025
"Excellent Experience and Healthy Hatchling"

I purchased an eastern painted turtle hatchling from CBReptile, and the entire experience was top-notch. I had concerns about shipping a live animal, so I reached out before ordering. They responded quickly and reassured me that a biologist inspects each turtle before it's cleared for shipping. They also explained that the turtles are packed appropriately for the climate they’re being sent to and shipped overnight to minimize stress.

Shipping ended up being delayed by about three weeks, but CBReptile kept me updated with weekly emails, letting me know that their biologist hadn’t approved the turtle for shipment yet. I really appreciated the transparency and the fact that they prioritized the turtle’s health over speed. I'd much rather wait a bit longer if it means a healthier animal.

When he finally arrived on 4/30, he was alert and active right out of the box. He’s tiny, about a 1-inch shell, but full of energy, an excellent swimmer, and has a healthy appetite. He seems very happy and is thriving.

Their communication was excellent throughout the entire process, and the care they show for the animals is obvious. I wouldn't hesitate to order from them again. Highly recommended.

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CB Reptile Q&A

What made you choose CB Reptile over similar businesses?

KristinLittle
May 03, 2021

“If you chose CB reptiles over similar businesses then you didn't do your research this is not a company you should support it's a company that should be shut down.”

I haven't recieved shipped notifications I ordered sunday morning order ....

Benjamin
May 03, 2021

“The reason why you didn't receive any shipping information is because they are a scam company that doesn't follow their own rules. They may not even have the reptiles that they sold you and are waiting for them to hatch or will find them anyway they can without regard to the animal's health or the customers wallet.”

whitelion490
March 17, 2021

“There's nobody working on the weekends so if you order on Saturday or Sunday you won't hear anything until Monday afternoonish and you should get your package Tuesday.”

Alfredoesorm
July 28, 2020

“I ordered mine Sunday and got it Monday and I got a tracking number through email”

Is CB Reptile a scam or a legit company?

space1986325
May 03, 2021

“Scam reptile mill company don't support them they don't care for their reptiles and defraud their customers.”

JesseRobertson
March 17, 2021

“They are 150% a real family owned company! The posted picture is of 1 out of 2 geckos I ordered, both arrived happy and healthy and are exactly what I ordered and there customer service is on point I spoke to them via email and Facebook!”

ByronGregory
March 09, 2021

“They never sent me my reptile. They are scammers. They send some reptiles but not others and keep your money for months.”

Tony.Young
January 29, 2021

“Totally legit. Customer service is great and animals are handled and well treated. My guy (bearded dragon) is tiny, but healthy and active. I will buy from them again for sure.”

greenbear932
June 02, 2020

“Seems legit. I'd still recommend a small scale herp breeder. I just received my baby blue iguana from cbreptile. Wasn't super impressed with packaging or animal condition (dehydrated upon arrival, only in transit barely a day, makes me question husbandry situation), but he is a beautiful and friendly specimen.”

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